服務條款

Terms and Conditions

紫金堂澳大利亞 Zi Jin Tang Australia (Taste For Life) thanks you for using our website, www.tasteforlifeaustralia.com.au . Your access to and use of all information on this website including purchase of our Product/s is provided subject to the following terms and conditions.

In these terms any reference to www.tasteforlifeaustralia.com.au or Zi Jin Tang Australia (Taste For Life) and be referred as ("we,us,our"). We reserve the right to amend these terms and conditions at any time and your use of the website following terms and conditions at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.

If at any time you would like to contact us about any matter including these terms, please contact us by email: service@tasteforlifeaustralia.com.au


Orders

There terms and an Order which is placed pursuant to these terms will form the entries agreement between you and Zi Jin Tang Australia in relation to the purchase, sale and delivery of the applicable products the subject of that order. In the event of any inconsistency between these terms and an Order, these terms will prevail.

Once you have placed and paid for your Order, we will confirm your Order by way of provision of an Order Number. This will be recorded in your Zi Jin Tang Australia Account for further reference (Order History)

If a Product you have Ordered is missing from the box that we have delivered to you and you have not already heard from us about the shortfall in your Order, then please contact us the same day by email: service@tasteforlifeaustralia.com.au or by telephoning us on +61-1300-799-788 and briefly explain the issue making reference to your Order Number.


Payment Terms

All orders require 100% pre payment. Payment for all Products and Services must be by credit or debit card (Visa, Mastercard, American Express) or any other payment method (Bank Transfer)

If we are unable to successfully process your credit card payment for your order that is accepted by us, then we may notify you of dishonour and cancel your order. 


Intellectual Property


You acknowledge that this Site and all Content which exists in connection with this Site. belongs exclusively to Zi Jin Tang Australia (Taste For Life) and/or its licensors, unless otherwise expressly stated; or is protected by copyright, trade mark or other intellectual property rights and laws.

Commercial use of this Site and any of its Content is completely prohibited. You can download, print and retain a copy of Content from the Site solely for your personal, non-commercial use, provided that the copy is unaltered and retains all proprietary notices originally displayed on the Site.

You must not otherwise use, reproduce, modify, distribute, publish, store, transmit, commercially exploit, modify or create any derivative works from any Content in whole or in part or permit or assist any other person to do so.


Third Party and Other Websites

The Site may contain links to other websites operated by third parties which are not under the control of Zi Jin Tang Australia (Taste For Life). Zi Jin Tang Australia (Taste For Life) provides these links for information only and accept no responsibility for any of those included websites or the content and material contained on the linked websites

Your access to those third party websites and/or use of the Products and services available on those third party websites are solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by Zi Jin Tang Australia of the sites or the Products or services provided on the Site.


Discount codes

Discount codes cannot be used on any orders where there is an item included that already has an automatic discount applied to it.

Only one discount code can be used at a time.


Food Allergy Disclaimer

Zi Jin Tang Australia makes attempt to identify ingredients that may cause allergic reactions for those with food allergies. Our Products are labeled with possible allergen-containing ingredients; however despite us taking the greatest care in our kitchen there always a risk of contamination.

In our production kitchen we use milk, egg, gluten, fish, nuts, soybean and sesame seeds. We cannot guarantee a total absence of these in any of our fresh confinement meals products. There is also a possibility that ingredients that we buy from manufactures could change their formulation at any time, without notice. Customer concerned with food allergies need to be aware of this risk.


Return and Refund Policy

Due to Health, Sanitation, and Safety policies, Zi Jin Tang Australia will not accept the return of goods once the order has been shipped.

For Faulty Item(s) & Return

Upon delivery of the goods, customers must check the items and quantities delivered within 3 days, accompanied by a parcel unpacking video recording. If there is any discrepancy between the goods ordered and the goods delivered, customers must notify our customer service team via email with the parcel unpacking video as evidence.

 Zi Jin Tang Australia (Taste For Life) is happy to offer exchanges for any faulty merchandise, provided that proof of purchase is submitted within 3 days of receiving the goods, in the unlikely event that they are damaged during transportation. The replacement of faulty items will be sent to you free of charge.  

Before returning your product, kindly ensure that you provide the following details to our Customer Service team in advance:

  • Your full name (including title, such as Ms/Mrs/Mr)

  • Your order number

  • Your contact information (a phone number is required)

  • If possible, please also include the original order confirmation or invoice you received with your product. This will help ensure the issue is resolved quickly and smoothly.

Returns or exchanges will not be accepted after more than 3 days. 

Typically, you will need to return the faulty product(s), after which we will replace them with identical items. In the event that we are unable to provide an identical replacement, you may choose to:

  1. Request a single-item refund, or

  2. Exchange the product for another item of equal value.


 

Refund & Cancellation Policy 

Please note that Zi Jin Tang Australia (Taste For Life) does not offer a full refund for a change of mind. 

- Upon placing an order for individual items (excluding DIY postpartum meal packages and Fresh meal delivery packages) via our website and completing the payment, you are deemed to have agreed to the purchase process. 

  • If you decide to cancel the order and request a refund before the goods are shipped, a 2% administrative processing fee will be deducted from the order amount. The remaining balance will be refunded through the original payment method.
  • After the goods are shipped, we only accept exchanges for faulty merchandise or products.

You must provide us with the invoice issued to you for your order to make a claim. If you fail to do so, then we may reject or deny your claim.

Refunds will be made via bank transfer to your nominated bank account or will be processed using the same method that was used to make payment for the order.

- DIY postpartum meal packages and Fresh meal delivery packages

All cancellation requests must be received in writing to Zi Jin Tang Tasteforlife Australia via Email. Verbal cancellations will not be accepted.

For the DIY Postpartum Confinement Meal Package, once the Order has been confirmed and the payment received, the product will be reserved for you. If you cancel an order before dispatch or for any other reasons after the Order is confirmed, the Cancellation fee of $100 will be charged for the DIY Confinement Package. Cancellation is not confirmed until received in writing by Zi Jin Tang Australia (Taste For Life). 

For the Fresh Meal Delivery Service, completion of the deposit means you are agree to make the reservation of the meal schedule. If you wish to cancel the reservation, there will be 5% of the total purchase amount occurs as the booking cancellation fee. Also, You will need to provide written notice via email at least 30 days prior to your estimated baby's due date or at least 30 days before the estimated meal start date. If it is less than 30 days, the cancellation is not acceptable and not refundable. You may choose to change any other equivalent value products or packages, then the cancellation fee can be waived.

For cancellations of orders with gift pack promotions, if the gift packs have already been collected by the customer, the refund amount will be reduced by the value of the gift packs, deducted from the total order amount.

For all assistance, please email Zi Jin Tang Australia ( Taste For Life) 紫金堂澳洲 at

service@tasteforlifeaustralia.com.au

 

Responsibility

Zi Jin Tang Australia (Taste For Life) will take all care but will not accept responsibility for any theft, damage or loss to any goods that may occur to any goods left unattended after delivery has occurred, to the provided delivery address. Zi Jin Tang Australia (Taste For Life) is not responsible for any costs, damages or expenses that you may suffer or incur as a result.