Refund and Return Policy
Delivery & Return
Due to food safety and hygiene reasons, sold products are not refundable. Zi Jin Tang Australia (Taste For Life) is happy to offer exchanges or a refund on any faulty merchandise provided with proof of purchase within 3 days upon receipt of goods in the unlikely situation that they might be damaged during the transportation.
Upon delivery of goods, the customer must check the goods and quantities delivered. If there is any discrepancy between the goods ordered, the goods delivered and the docket, the customer must notify our customer service via email.
- For Faulty Item(s)
If you found your product(s) is faulty, please contact our Customer Service. Our team will discuss this with you to sort out the problem. Usually, you will need to return the faulty product(s), then we will replace it with an identical item. In case, we are failed to replace you an identical item, you may
(1) ask for a single-item refund, or
(2) exchange with another same-valued product.
Please notify that customer will have to pay return postage regardless of the reason. Where the return relates to a faulty item, the replacement item will be sent out to you, at no charges.
When returning your product, please make sure you provide the following details before-head to our Customer Service:
- Your full name (Ms/Mrs/Mr)
- Your order number
- Your contact details (A phone number is necessary)
If possible, please also include the original order confirmation or invoice you received with your product, this will help the issue is resolved quickly and smoothly.
Please note that Zi Jin Tang Australia (Taste For Life) does not offer a refund for change of mind.
If you placed an order on the Site under the terms and conditions and have received a product that is not what you ordered, faulty, or damaged during the delivery process, you may contact us by email to make arrangements to return or exchange that product.
You must provide us with the invoice issued to you for your order to make a claim. If you fail to do so, then we may reject or deny your claim.
Refunds will be processed using the same method that was used to make payment for the order.
All cancellation requests must be received in writing to Zi Jin Tang Australia Email: email@example.com Verbal cancellations will not be accepted.
For the Postpartum Confinement Meal Package, once the Order has confirmed and the payment received, the product will be reserved for you. If you cancel an order before dispatch or any other reasons after the Order confirmed, the Cancellation fee of $100 will be charged. Cancellation is not confirmed until received in writing by Zi Jin Tang Australia (Taste For Life).
For all assistance with returns please email Zi Jin Tang Australia ( Taste For Life) 紫金堂澳洲 at firstname.lastname@example.org